Privacy Policy

This policy sets out FreeConverterImages' privacy practices in connection with all services provided by us.

FreeConverterImages aims to protect your privacy when you use our services and communicate with us. We take the protection of privacy very seriously and have several measures in place to ensure that your information remains secure and private. As defined by various privacy regulations, you should be informed that FreeConverterImages is the Data Controller of your information.

In the question and answer section outlined below, we have answered several questions regarding our privacy practices. These answers should explain how we protect your information and your rights regarding your personal information.

If you have provided us with personal data of other individuals or organizations (such as colleagues, for example), please make sure they understand our privacy policy. Furthermore, please only provide us with their data if you are explicitly authorized to do so.

This privacy policy has been drafted bearing in mind data regulations such as the EU General Data Protection Regulation (GDPR).

If you have further questions regarding any aspect of our privacy policy, please contact us using the information provided at the bottom of this page.

Questions and Answers

1. What personal data does FreeConverterImages collect through its website?

Short version: We collect data that is necessary to provide our services to you or data that can help us improve our services to you.

Upon visiting our website, FreeConverterImages collects your IP address and stores it in our database. Various third-party services that we work with also collect your personal data. This is described in much more detail below.

1.1 Account

Short version: If you purchase a subscription plan, your personal account data is stored in our database.

When you pay for a subscription plan and create an account with us, we store your email address, name, billing address, encrypted password, subscription plan, payment method, card country, IP address, and a unique customer ID in our database. We also store your VAT number and/or company name, if applicable.

If you pay for a subscription plan and choose social sign-in (e.g. 'Sign in with Google' or 'Sign in with Facebook'), FreeConverterImages also receives and stores your name, email address, and a unique ID associated with your social media account. To better understand how Facebook and Google use your data, please review their privacy policies accordingly.

1.2 Payment

Short version: Your payment details are stored in Stripe, Braintree, and PayPal. We never receive your full credit card details. We use Quaderno to manage global sales taxes.

We use Stripe to process all our payments. More specifically, your payment details are stored with Stripe so that we can charge you in the future.

Any information you provide to Stripe or Braintree/PayPal will be managed by those services in accordance with their privacy policies. For further information, please review their privacy policies in order to understand how they manage your data.

If you choose to pay with a credit card, the credit card details are sent directly to Stripe or Braintree. We never receive the full credit card number. Instead, we can only see the last 4 digits of the credit card.

We store information regarding your subscription plan in Braintree and Stripe, including the plan, billing date, current billing cycle, and paid-through date.

1.3 File Storage

Short version: We store all customer files on Amazon Web Services (AWS) in Ireland.

We store all user files (including uploaded files, converted files, edited files, images, and signature images) on AWS Simple Storage Service (S3), based in Ireland.

Note that we do not access or view your files. We will only access or view your files with your explicit and written consent unless such action is necessary to comply with legal procedures. You retain all rights and ownership of your files.

FreeConverterImages' use and transfer of information received from Google APIs within FreeConverterImages infrastructure will adhere to Google API Services User Data Policy, including the Limited Use requirements. We do not share any user information or files obtained through Google APIs with any third-party application.

1.4 Email

Short version: We send our emails via SendGrid.

We use Mailgun to send emails to you and anyone to whom you send files through FreeConverterImages. Within Mailgun, we can see information including your name, your email address, the email address of the recipient, and your company name. We can also see which emails we have sent to you, which emails you have opened, and whether you have clicked on any links. If you would like to stop receiving emails from us, you can unsubscribe directly through a link in the email.

2. How does FreeConverterImages keep my personal data secure?

Short version: We take many steps in order to ensure your data is as safe as possible.

FreeConverterImages takes several measures to ensure your data is kept secure and private:

• Only authorized staff have access to your data.

• All staff who have access to your information must adhere to this privacy policy and global privacy regulations.

• We store data with world-class service providers such as Amazon Web Services and have measures to prevent unauthorized access.

• All communications between user devices and our systems are encrypted with SSL. Any stored passwords are also encrypted in our database.

3. How can I view, update, or delete my personal data held by FreeConverterImages?

Short version: If you would like to view, update, or delete your personal data, please contact us.

You have the right to view, update, or delete any of your personal data that is held by us. Please contact us at [email protected]. We will respond as soon as possible.

Files uploaded to FreeConverterImages are automatically and permanently deleted after 8 hours. You also have the option of permanently deleting the files manually before they are automatically deleted.

4. Where and how does FreeConverterImages store my files?

Short version: We store all files on AWS.

All files uploaded to FreeConverterImages are stored with Amazon Web Services (AWS) in Ireland. By storing files on AWS, FreeConverterImages can offer world-class security while complying with global privacy regulations.

5. Which countries are my personal data being sent to and why?

Short version: We transfer your personal data while ensuring that your data is protected regardless of location.

Your personal data may be transferred to countries such as the United States, EU member states, and the UK. We ensure that your personal data is protected to a high standard regardless of its ultimate location.

6. How and why does FreeConverterImages use cookies (or tracking technology)?

Short version: FreeConverterImages and some services we work with use cookies to provide our service to you.

FreeConverterImages uses two types of cookies: a session cookie and a 1-month cookie. Session cookies are saved in temporary memory and deleted once you close your browser. They are used to remember any changes you make on the website.

For more details, please review our Cookie Policy.